Terms of Service | Sasquatch Servers Game Server Hosting

Terms of Service

Last modified: February, 27th 2018

  1. General

These Terms of Service (“Agreement”) governs the use of the services (“Service”, “Server”) that are made available by Sasquatch Servers (“SasquatchServers.com”, “we” or “us”). These Terms of Service represent the whole agreement and understanding between Sasquatch Servers and the individual or entity who purchase (“Subscriber”, “Client”, “you”) from us.

PLEASE READ THIS AGREEMENT CAREFULLY. By submitting a purchase and by your use of the Service, you agree to comply with all of the terms and conditions set out in this Agreement. Sasquatch Servers may terminate your account at any time, with or without notice, for conduct that is in breach of this Agreement, for conduct that Sasquatch Servers believes is harmful to its business, or for conduct where the use of the Service is harmful to any other party.

Sasquatch Servers may, in its sole discretion, change or modify this Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all Clients upon posting of the modified Agreement to this web address (URL): https://SasquatchServers.com/terms-of-service/. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with this Agreement.


  1. Services

Sasquatch Servers offers Clients Game Hosting Space and Resources for the duration of the service term purchased from Sasquatch Servers.

Services are provided on the basis of facility and equipment availability. Sasquatch Servers reserves the right to modify, change, or discontinue any aspect of the Services at any time.

Access to the Sasquatch Servers is terminated upon expiry of the Service and/or non-payment.


  1. Game Server Hosting

All Sasquatch Servers game server accounts may display branded information by default when activated. This is only a placeholder and can be changed at your discretion from the control panel.


Depending on which Game Server plan you choose, you may request to change the billing term through your account control panel. In such cases, the expiry date of your plan will be adjusted according to the billing term that you have requested. Any optional features for your Game Server plan will be billed according to the term that you have requested.

All Sasquatch Servers game server services, including service trials and promotional hosting offers, and their billing terms may be prorated and adjusted to expire on the last day of a month.

All service trials and promotion offers are considered to be delivered in full upon the completion of the service term stated on the trial or offer invoice found in your account control panel. Sasquatch Servers is not obligated to provide reimbursement for any proration or service term adjustment on service trials or promotional offers.

Promotional offers, including special introductory rates, promotional rates, or any non-regular pricing, are only available to new customers and are only valid for the initial term. All Game Hosting Services will renew at the regular renewal rate.

Promotional offers or any non-regular pricing, are valid for the life of the Game Hosting Service. These will renew at the promotion price and continue unless the service is discontinued.

In the absence of a cancellation request from you, your Game Hosting Service will be renewed for a successive term, at the scheduled time.


  1. Definition of Unlimited Usage

What “Unlimited” means: Sasquatch Servers does not set an arbitrary limit on the amount of bandwidth or disk space an account can use.

What “Unlimited” DOES NOT mean: The accounts are not intended to be linked to from outside sites (other than your Game Server) or to be used as an online storage warehouse to store backups, archiving of electronic files or emails, documents, log files, etc. or to be used as a media file streaming/sharing hub.

Reselling any of the Service’s resources is strictly prohibited. Any accounts found to be reselling resources will immediately be suspended, with or without notice.

Sasquatch Servers “Unlimited” services are provisioned in a shared hosting environment. Any account found to be adversely affecting the performance of other Subscriber accounts by excessively using network bandwidth, server storage, memory or CPU resources, will be flagged by SasquatchServers.com administrators and anti-abuse controls. These Clients will then be asked to consider purchasing more resources or removing offending mods. Serious offenses will result in the account service suspension or termination, with or without notice.


  1. Service Fees / Payments / Invoices

All Sasquatch Servers fees and charges are quoted and billed in US Dollars unless otherwise noted.

Sasquatch Servers may take any reasonable action to validate your payment and registration information and collect all payments due. You agree to pay all attorney and collection fees arising from any efforts to collect any past due amounts from you to the extent allowed by law.

Service fees are due at the time of order or on the day of renewal. All fees must be paid in full.

Invoices for all Sasquatch Servers services can be found by logging into your account control panel.

Billing inquiries and disputes should be brought to Sasquatch Servers attention within 30 days of the invoice date. Failure to do so will be deemed to be an admission that the invoice and charges are accurate.

If any chargeback or charge dispute notices are received for your account, services provided to you may be immediately suspended pending investigation, and you will be subject to chargeback service charges.

Accounts will be suspended if its service renewal fees are not paid within 5 days of the due date. Accounts suspended in this manner can be reactivated upon payment of the Account Reactivation Fee (see below).

Sasquatch Servers reserves the right to modify service fees and rates, effective upon posting on the Sasquatch Servers website or on this Agreement.


  1. Transaction Fees

Sasquatch Servers does not charge you any fees relating to the processing of transactions under your account (“Transaction Fees”). However, your selected payment processor, such as PayPal, may still charge you Transaction Fees for each payment. You will be solely responsible for any such Transaction Fees.


  1. Termination / Plan Change / Refund Policy

Sasquatch Servers may terminate your Service under the following circumstances (non-exclusive list):

  • Non-payment of fees
  • You are in breach of any term or condition of this Agreement
  • Your use of the Service disrupts Sasquatch Servers business operations or affects any other party

You may request account termination or Game Hosting plan changes at any time by contacting our Customer Service team through our Support Ticket system or email. Our contact information can be found on the Support page of our website: http://www.SasquatchServers.com/contact-us/

When submitting your cancellation request, you must provide the correct username and password for your account for verification. Incomplete cancellation requests will be deemed invalid and will not be processed. You will be responsible for any service fees that arise from your failure to cancel your account.

You are eligible for a refund on Game Hosting services under the following circumstances only:

  • If your Game Hosting Services are disrupted due to an outage of service on our end (Server Repair, Datacenter Outage, etc.) you are eligible for a refund based on the full days of service interruption. These are by request only.
  • If you cancel your account before the expiration of your paid server time you will receive a prorated refund based on the days of service used. This will be minus any promotional pre-payment reductions in price.


  1. Purchaser Responsibility

When you purchase from Sasquatch Servers services, you will be asked to select a User ID and Password. The User ID and Password are the means through which you access certain services. You acknowledge and agree that it is your responsibility to safeguard the User ID and Password you select from any unauthorized use. In no event will Sasquatch Servers be liable for the unauthorized use or misuse of your User ID or Password.

All Game Server Hosting should be kept up to date and you should keep local back-ups of all information. In no event will Sasquatch Servers be liable for damages caused by outdated server software and/or loss of information.


  1. Prohibited Conduct

You are responsible for ensuring that your use of the Service does not consume excessive system or network resources that disrupts the normal use of the Service through, but not limited to, spawning multiple processes, or consuming excessive amounts of memory, CPU or bandwidth capacity.

The following is a non-exclusive list of content, and behavior prohibited by the Service:

Content that contains or contains links to: nudity, pornography, adult content, materials with sex or foul language.

Content that condones, promotes, contains, or links to warez, cracks, hacks, their associated utilities, or other piracy-related information, whether for educational purposes or not.

Content that has been promoted through the sending of Spam or mail fraud schemes, or pages that promote or condone the sending of Spam.

Content that is grossly offensive to the community, including blatant expressions for bigotry, prejudice, racism, hatred or excessive profanity, or to post any obscene, filthy, excessively violent, harassing, or otherwise objectable material.

Content or otherwise that exploits children under 18 years of age.

Content that infringes or violates any copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property rights of any third party.

Content that posts or discloses any personally identifying information or private information about any third parties without their express consent.

Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any Sasquatch Servers service, solution, or technology.

  1. Notices

You agree that, unless other instructions are posted on Sasquatch Server’s website, any notices required to be given under this Agreement will be deemed to have been given if delivered by email or fax, or sent by registered mail or by courier to each of the parties in accordance with the most current contact information you have provided to us, and the contact information for Sasquatch Servers posted on the website. All notices shall be effective upon receipt, except that email and fax notices shall be effective upon transmission.


  1. Privacy

The Website.com Privacy Policy sets out our obligations with respect to the safeguarding, collection, and use of Clients’ personal information. The Website.com Privacy Policy is subject to modification from time to time, and such changes are effective upon posting of the modified policy to this URL: http://www.SasquatchServers.com/privacy-policy/

Email newsletters will only be sent directly by Sasquatch Servers. User information will not be disclosed or sold to any third parties.


  1. Reservation of Rights

Sasquatch Servers reserves the right and sole discretion to:

Review any account for excessive space or bandwidth utilization and to suspend service to those accounts that have exceeded allowed levels.

Terminate any account for non-payment of fees, for providing fraudulent account information or fraudulent payment information.

Terminate any account if the contents of its service result in, or are the subject of, legal action or threatened legal action against Sasquatch Servers or any of its affiliates or partners, without consideration for whether such legal action or threatened legal action is eventually determined to be with or without merit.

Terminate any account for illegal access to other computers or networks (i.e., hacking), distribution of Internet viruses or similar destructive activities, activities whether lawful or unlawful that Sasquatch Servers determines to be harmful to its other customers, operations or reputation, or for any breach of this agreement.

Suspend the Service at any time for any duration of time when necessary, without penalty or liability to ourselves.

You agree that it may be necessary for us to temporarily suspend the Service for technical reasons or to maintain network equipment or facilities.


  1. Limitation of Liability

The Service is provided on an “as is” and “as available” basis and the use of the Service is at your own risk. Sasquatch Servers makes no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. Sasquatch Servers is not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by Sasquatch Servers.

Sasquatch Servers is in no way liable to you or any else for downtime directly related to 3rd party server software, incompatibilities, broke updates, mods (installed modifications to the 3rd part software), or change in developer terms of service on their dedicated server software.

In no event will Sasquatch Servers be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or any other services or products provided to you.

Sasquatch Servers does offer DDoS protection but this is limited by bandwidth. In the event a DDoS attack does exceed our allowed bandwidth and resources to mitigate, you will be credited for the loss of time.

Sasquatch Servers, its officers, directors, owners, agents, and employees shall in no way be liable to you or anyone else for any loss or injury resulting from the use of the Service.

In no event shall Sasquatch Servers be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.


  1. Indemnification

You agree to indemnify and hold Sasquatch Servers, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Sasquatch Servers with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of this Agreement or use by you or any third party of the Services.


  1. Force Majeure

Sasquatch Servers will not be liable for any delay, interruption or failure in the provisioning of services if caused by acts of God, declared or undeclared war, fire, flood, storm, slide, earthquake, power failure, software bugs, the inability to obtain equipment, supplies or other facilities that are not caused by a failure to pay, labor disputes, or other similar events beyond our control that may prevent or delay service provisioning.


  1. Unenforceable Provisions

If any part of this Agreement is found to be invalid or unenforceable under applicable law, such part will be ineffective to the extent of such invalid or unenforceable part only, without affecting the remaining parts of this Agreement in any way.


  1. Governing Law

The rights and obligations of the parties pursuant to this Agreement are governed by, and shall be construed in accordance with State and Federal law.


  1. Waiver

No waiver of any of the provisions of this Agreement will be deemed to constitute a waiver of any other provision nor shall such a waiver constitute a continuing waiver unless otherwise expressly provided in writing duly executed by the party to be bound thereby.


  1. Entire Agreement

This Agreement, as may be updated from time to time and posted at http://www.sasquatchservers.com/terms-of-service/, represents the complete agreement and understanding between us with respect to the Service and supersedes any other written or oral agreement.